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Washington University in St. Louis

MyCanvas

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    • Status
  • Faculty/Staff Support
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    • Canvas Feature Development Process
    • Common Issues and Concerns
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    • School-Level Support
    • Creating a Canvas Community Account
  • Student Support
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    • MyCanvas Changes Coming in Summer & Fall 2025
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Common Issues and Concerns

Below, you’ll find a list of issues you might encounter when working with Canvas and instructions for resolving them.

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I need to know how to…

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I can’t log in to Canvas

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A course is missing from my Dashboard

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I want my name to display differently.

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Who is my School Canvas Admin?

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What training is available?

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How long should courses be accessible after the end of the term?

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How do I suggest a Canvas feature?

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How do I request a new organization?

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What is the process for submitting grades from Canvas to EGrades?

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How do I adjust assignment due dates for an individual student, such as when a student hasn’t completed a course or needs an extension?

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How do I use Turnitin?

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What is Turnitin’s Similarity Report and how is it interpreted?

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Can I build a future course in my Demo Course?

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I want to merge multiple sections of a course.

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How is merging sections different from cross-listing courses?

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How do I unmerge sections of a course?

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A student is missing from my course. What do I do?

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I need to add someone to my class.

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Students can’t access my course.

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Students can’t access a course file or component. (e.g., They receive an “unauthorized” message.)

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When will Blackboard be retired?

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How can I access my Blackboard course materials after Blackboard is retired?

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What historical Blackboard data will I be able to access?

  • Faculty/Staff Support
    • Common Issues and Concerns
    • Creating a Canvas Community Account
    • Using Canvas with EGrades
    • Common Issues and Concerns
    • School-Level Support
    • External Tools
    • Canvas Feature Development Process

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