Common Issues and Concerns | MyCanvas | Washington University in St. Louis

Below, you’ll find a list of issues you might encounter when working with Canvas and instructions for resolving them.

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I need to know how to…

I can’t log in to Canvas

A course is missing from my Dashboard

I want my name to display differently.

Who is my School Canvas Admin?

What training is available?

How long should courses be accessible after the end of the term?

How do I suggest a Canvas feature?

How do I request a new organization?

What is the process for submitting grades from Canvas to EGrades?

How do I adjust assignment due dates for an individual student, such as when a student hasn’t completed a course or needs an extension?

How do I use Turnitin?

What is Turnitin’s Similarity Report and how is it interpreted?

Can I build a future course in my Demo Course?

I want to merge multiple sections of a course.

How is merging sections different from cross-listing courses?

How do I unmerge sections of a course?

A student is missing from my course. What do I do?

I need to add someone to my class.

Students can’t access my course.

Students can’t access a course file or component. (e.g., They receive an “unauthorized” message.)

When will Blackboard be retired?

How can I access my Blackboard course materials after Blackboard is retired?

What historical Blackboard data will I be able to access?