Common Issues and Concerns Below you’ll find a list of issues you might encounter when working with Canvas and what to do to resolve them. Search for:SearchReset Search Showing: All results I need to know how to… I can’t log in to Canvas A course is missing from my Dashboard I want my name to display differently. Who is my School Canvas Admin? What training is available? How long should courses be accessible after the end of the term? How do I suggest a Canvas feature? How do I request a new organization? What is the process for submitting grades from Canvas to EGrades? How do I adjust assignment due dates for an individual student, such as when a student hasn’t completed a course or needs an extension? How do I use Turnitin? What is Turnitin’s Similarity Report and how is it interpreted? Can I build a future course in my Demo Course? I want to merge multiple sections of a course. How is merging sections different from cross-listing courses? How do I unmerge sections of a course? A student is missing from my course. What do I do? I need to add someone to my class. Students can’t access my course. Students can’t access a course file or component. (e.g., They receive an “unauthorized” message.) When will Blackboard be retired? How can I access my Blackboard course materials after Blackboard is retired? What historical Blackboard data will I be able to access?