Where to Get Help

24/7 Canvas Support

Canvas offers technical support 24 hours per day, 7 days per week to all faculty, staff, and students. Click the Help button from the Global Navigation Menu to access 24/7 Canvas Support via chat or phone. Help is customized for faculty, staff, and students. You can also review Canvas Guides or report a problem.

Canvas Global Navigation Menu

Canvas Community

The Canvas Community offers how-to articles, videos, tips from other users, and more. Search for help on topics using the magnifying glass icon at the top of the Community home page.

School-Level Support

For urgent issues, contact 24/7 Canvas Support via the Help button within Canvas.

To request the addition of a user to your course, contact your school registrar to update your course in WashU Course Listings (WUCRSL). All Canvas course roles, except Observer and Guest, flow from WUCRSL to Canvas. Refer to the School Registrar Contact List or the Canvas Roles & Permissions document as needed.

For additional school-level Canvas support, please refer to the list of School and Department Canvas Administrators.

External Tools

External Tools (also known as “applications,”  “apps,” and/or “LTIs”) are developed by other third party vendors to integrate with the Canvas LMS. These tools must be vetted and approved to be supported by system administration. Certain external tools may not be supported due to security or functionality concerns. 

For additional information regarding external tools, including a list of tools already added to Canvas and the process for requesting a new external tool, visit the External Tools page.