Where to Get Help

Canvas Global Navigation Menu

24/7 Canvas Support

Canvas offers technical support 24 hours per day, 7 days per week to all faculty, staff, and students. Click the Help button from the Global Navigation Menu to access 24/7 Canvas Support via chat or phone. Help is customized for faculty, staff, and students. You can also review Canvas Guides or report a problem.

Canvas Community

The Canvas Community offers how-to articles, videos, tips from other users, and more. Search for help on topics using the magnifying glass icon at the top of the Community home page.

Resources & Training at Hello Canvas

Visit Hello Canvas to sign up to teach with Canvas and learn how to migrate course materials from Blackboard to Canvas. The Hello Canvas site also includes details about the WashU IT project to move to Canvas from Blackboard.

School-Level Support

For urgent issues, contact 24/7 Canvas Support via the Help button within Canvas.

To request the addition of a user to your course, contact your school registrar to update your course in WashU Course Listings (WUCRSL). All Canvas course roles, except Observer and Guest, flow from WUCRSL to Canvas. Refer to the School Registrar Contact List or the Canvas Roles & Permissions document as needed.

For additional school-level Canvas support, please refer to the list of School and Department Canvas Administrators.