Common Issues and Concerns | MyCanvas | Washington University in St. Louis

Below, you’ll find a list of issues you might encounter when working with Canvas and instructions for resolving them.

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I need to know how to…

I can’t log in to Canvas

A course is missing from my Dashboard

I want my name to display differently.

Who is my School Canvas Admin?

What training is available?

How long should courses be accessible after the end of the term?

How do I suggest a Canvas feature?

How do I request a new organization?

How do I adjust assignment due dates for an individual student, such as when a student hasn’t completed a course or needs an extension?

How do I use Turnitin?

What is Turnitin’s Similarity Report and how is it interpreted?

Can I build a future course in my Demo Course?

I want to merge multiple sections of a course.

How is merging sections different from cross-listing courses?

How do I unmerge sections of a course?

A student is missing from my course. What do I do?

I need to add someone to my class.

Students can’t access my course.

Students can’t access a course file or component. (e.g., They receive an “unauthorized” message.)

What is the integration time between Workday and Canvas?

When cross-listing a course in Workday, does it also feed back into Canvas?

Will there be an integration between the Canvas gradebook and Workday?

Do Canvas roles feed between Workday and Canvas?

Previous to Workday, there was a process for adding users into Canvas. Has that changed?

Will guest students be assigned via Canvas or Workday?

Will I find student pronouns in Canvas?

With the change to Workday, will student have access to waitlisted courses?