All students are required to enroll in 2FA (two-factor authentication) for all WashU key-enabled applications, including Canvas. If you have not enrolled, visit the Information Technology website for step-by-step directions. If you have enrolled and are still experiencing issues, follow the steps below:
- Check to make sure your WashU Key is working by logging on to http://one.wustl.edu
- If your WashU Key is NOT working contact visit the WashU Key website for more information
- If your WashU Key IS working, go to Step 2.
- Make sure you are logging on to the correct version of Canvas.
- Most WashU students access courses via the main WashU instance of Canvas
- MD program students access courses via the WUSM MD Program Canvas.
- WUEx Students access courses via the WashU Extended Learning.
- If your issue is not resolved in steps 1 or 2 above, contact the Help Desk at 314-933-3333 and explain the issue.