As of November 28, 2018, all students are required to enroll in 2FA (two-factor authentication) for all WashU key-enabled applications. If you have not enrolled, visit the Information Technology website for step-by-step directions. If you have enrolled and are still experiencing issues, follow the steps below:

  1. Check to make sure your WashU Key is working by logging on to http://one.wustl.edu
    1. If your WashU Key is NOT working contact visit the WashU Key website for more information
    2. If your WashU Key IS working, go to Step 2.
  2. Make sure you are logging on to the correct version of Canvas.
    1. Most WashU students/faculty access courses via the main WashU MyCanvas instance of Canvas
    2. MD program students/faculty access courses via WUSM MD Program Canvas.
  3. If your issue is not resolved in steps 1 or 2 above, contact the Help Desk at 314-933-3333 and explain the issue.